Shipping Policy
SHIPPING POLICY
Thank you for visiting and shopping at luckview.net. Luckview strives to provide our customers with the best shipping options available. Our shipping policy outlines the terms and conditions that customers should be aware of when placing an order with us.
PROCESSING TIME
It is the time elapsed between when the customer places the order and when the
seller hands the order over to the delivery service.
After payment, the platform store will handle your orders and generally ship them
within 1-2 business days.
Please note that orders placed on weekends may experience delays. The specific
shipping time will be determined by the final platform shipping policy associated
with your payment.
Please note that we do not process orders on weekends, public holidays, or federal holidays within the United States. During periods of high-volume orders, shipments may be delayed by a few days and customers can track their delivery status using our Order Status page [Link].
We understand how important it is for customers to receive their orders quickly and make every effort to ensure that packages are shipped as efficiently as possible. We use the best practices in order processing when selecting our shipping providers and consider factors such as reliability, speed and cost in order to deliver products quickly while maintaining reasonable pricing structures.
Our customer service team is available to assist with any questions or concerns related to our shipping policy. If you have any questions about your order’s delivery status or would like more information about shipping options, please contact us at any time.
SHIPPING CONFIRMATION AND ORDER TRACKING
Once you place an order with Luckview, you will be sent a shipment confirmation email containing all the necessary tracking information. Your tracking number(s) also allows you to track your package and get real-time updates on its status. You can expect the tracking information to be updated within 48 hours of placing your order.
If your tracking information has not been updated within 10 business days, please contact support@luckview.net
EXCLUSIONS
- Customers are advised to check the shopping cart page before checkout, as certain products may carry associated shipping charges.
- The total item shipping charges will be detailed in the shopping cart page prior to checkout.
FREQUENTLY ASKED QUESTIONS
I ordered more than one item. Will they all be delivered at the same time?
We try to ensure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product; once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped?
Unfortunately, we cannot change the shipment once the product is enroute, but you may cancel an order within 60 minutes of placing the order, and reorder with accurate details.
PLEASE NOTE:
- If the order is cancelled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
- If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. In this case, we will not replace the order or issue a refund.
RETURN POLICY
Returns are processed according to our Returns & Refunds Policy.
Shipping charges are non-refundable, even in the event of a return.
We understand how important it is for our customers to receive their orders quickly and accurately, so we work hard every day to provide fast and reliable shipping services. If ever you have any questions or concerns about our shipping methods or policy, feel free to contact us at support@luckview.net